TERMS & CONDITIONS & PRIVACY POLICY

AUTENTICO WELLNESS PTE LTD – SINGAPORE
Last updated: October 7, 2025

PREAMBLE

Before anything else, let’s be clear.
Our goal with these Terms and Policies is simple: to ensure transparency, protect both parties, comply with international regulations, and — above all — guarantee your satisfaction.

By purchasing any AUTENTICO WELLNESS™ service or program, you acknowledge that you have read and agreed to the terms below.

1. COMPANY IDENTIFICATION

Company name: AUTENTICO WELLNESS PTE LTD
Legal form: Private Limited Company registered in Singapore
UEN: 202532227E
Registered address: 161 Bishan Street 13, #06-152, Singapore 570161
Phone: +65 8031 2155
Email: contact@autenticowellness.com
Managing Director: Yann Gonin, Founder & CEO

2. PURPOSE

These Terms & Conditions (T&C) govern the online sale of wellness, nutrition, and fitness programs offered by AUTENTICO WELLNESS™, including:

Digital content (videos, guides, workbooks, online modules)
Personalized coaching services (online or in person)

All services and programs are designed for adults seeking improved health, vitality, or longevity, without replacing medical care.

3. ACCEPTANCE OF TERMS

Any order placed via Systeme.io, Stripe, or any official AUTENTICO WELLNESS™ platform implies full acceptance of these Terms & Conditions and the Privacy Policy.

4. ORDER AND PAYMENT

Orders are placed directly through our Systeme.io platform.
Payment is required immediately via secure means (credit card, Stripe, PayPal, etc.).
Prices are displayed in EUR or SGD, inclusive of applicable taxes.
Validation of the order confirms a binding contract.

5. ACCESS TO PROGRAMS

Access to digital content is granted immediately after successful payment.
Coaching sessions are scheduled according to the specific package and calendar confirmed at purchase.

6. RIGHT OF WITHDRAWAL

In accordance with European consumer law (Article L221-28) and international standards:

The right of withdrawal does not apply to digital content delivered immediately after purchase when the client has expressly agreed to waive that right.
For coaching services, the client may withdraw within 14 days unless the service has already started with prior consent.

7. CLIENT RESPONSIBILITIES

The client acknowledges that the programs offered do not replace medical, nutritional, or psychological advice.
It is the client’s responsibility to seek medical clearance before engaging in any lifestyle, nutrition, or exercise program, especially in cases of illness, pregnancy, or medical treatment.

8. INTELLECTUAL PROPERTY

All content, materials, methods, videos, documents, and concepts developed under AUTENTICO WELLNESS™ are the exclusive intellectual property of AUTENTICO WELLNESS PTE LTD.
Any reproduction, distribution, or modification — in part or in whole — without written consent is strictly prohibited.

9. PERSONAL DATA PROTECTION

All personal data are collected and processed in accordance with the General Data Protection Regulation (GDPR – EU) and the Personal Data Protection Act (PDPA – Singapore).

They are used exclusively for:

Order and payment management
Coaching personalization
Client communication and follow-up
Service improvement

You may exercise your data rights (access, correction, deletion, portability) by contacting:
📩 contact@autenticowellness.com

10. LIABILITY LIMITATION

All advice and content provided are for educational purposes only and do not replace professional medical supervision.
AUTENTICO WELLNESS PTE LTD shall not be held responsible for any injury, loss, or issue arising from misuse of the programs or failure to follow medical guidance.

11. SUSPENSION OR TERMINATION

AUTENTICO WELLNESS PTE LTD reserves the right to suspend or terminate access to services in the event of non-payment, inappropriate behavior, or breach of these Terms, without refund.

12. APPLICABLE LAW AND JURISDICTION

These Terms & Conditions are governed by the laws of Singapore.
In case of dispute, the competent courts shall be those of Singapore.
For clients residing in the European Union, GDPR provisions apply regarding data protection.

PRIVACY POLICY (GDPR & PDPA COMPLIANT)

Last updated: October 7, 2025

1. DATA CONTROLLER

Company: AUTENTICO WELLNESS PTE LTD
Address: 161 Bishan Street 13, #06-152, Singapore 570161
Email: contact@autenticowellness.com
Representative: Yann Gonin, Founder & Managing Director

2. DATA WE COLLECT

Identity and contact data: name, email, phone number, country.
Order data: purchases, invoices, payment history (via Stripe/Systeme.io).
Health-related information (optional): weight, goals, allergies, physical condition.
Technical data: IP address, pages visited, device type, duration of sessions (cookies and analytics).

3. PURPOSES AND LEGAL BASES

PurposeLegal BasisManaging orders and coaching servicesContract performancePersonalized adaptation of programsExplicit consentMarketing and newslettersConsentLegal and tax complianceLegal obligation

4. DATA RECIPIENTS

Your data may be shared with:

AUTENTICO WELLNESS internal staff (coaching & support team)
Technical partners: Systeme.io, Stripe, Meta (Facebook/Instagram), Google Analytics
Legal authorities if required by law

No personal data is ever sold or transferred to unauthorized third parties.

5. DATA RETENTION

Orders and invoices: 10 years (legal obligation)
Contact details: 3 years after last interaction
Health-related data: 6 months after program end
Cookies: up to 13 months

6. YOUR RIGHTS

You may request access, correction, deletion, opposition, or portability of your data at any time by contacting:
📩 contact@autenticowellness.com
Requests are processed within 30 days.

7. DATA SECURITY

We implement robust technical and organizational measures to ensure your data’s safety:

Encrypted SSL/HTTPS connections
Secure hosting via Systeme.io (EU)
Restricted staff access
Regular backups and data monitoring

8. HEALTH DATA – EXPLICIT CONSENT

For customized programs, we may collect limited health data (allergies, conditions, wellness goals) solely for personalization purposes.
These data are deleted 6 months after program completion, unless extended with your written consent.

By agreeing to these Terms, you expressly consent to this processing by AUTENTICO WELLNESS PTE LTD.

9. COOKIES AND TRACKING

We use cookies for:

Essential site operation
Performance analytics (Google Analytics, Systeme.io)
Marketing and remarketing (Meta Pixel, Google Ads)

You can manage or revoke consent via the cookie banner or browser settings.
Refusal may limit certain functionalities.

10. INTERNATIONAL DATA TRANSFERS

Data may be hosted or processed in Singapore and/or the European Union.
Our partners (Systeme.io, Stripe, Google, Meta) comply with GDPR and PDPA and apply Standard Contractual Clauses (SCCs) to ensure secure transfers.

11. UPDATES

This policy may be updated periodically to reflect changes in law or operations.
The latest version is always available on www.autenticowellness.com.

AUTENTICO WELLNESS PTE LTD
161 Bishan Street 13, #06-152, Singapore 570161
📩 contact@autenticowellness.com
📞 +65 8031 2155